Privacy Policy & Terms and Conditions

1. Purpose of This Policy

This Privacy Policy explains how QuickCabs collects, uses, stores, and protects personal information in accordance with the Privacy Act 2020. We are committed to handling personal information in a lawful, fair, and transparent manner.

2. Information We Collect

We may collect personal information when you:

• Make a booking (online, phone, or third-party platform)
• Contact us for enquiries or support
• Use our website or online forms

The information collected may include:

• Full name
• Contact details (phone number, email address)
• Pickup and drop-off locations
• Booking details, dates, and times
• Payment-related references (excluding full card details)
• Any information you voluntarily provide

3. Purpose of Collection

Your personal information is collected and used to:

• Provide and manage transport services
• Confirm and fulfil bookings
• Communicate service updates or changes
• Respond to enquiries and complaints
• Improve service quality and operational efficiency
• Meet legal, regulatory, or safety obligations

We do not sell, rent, or trade personal information.

4. Storage and Security

QuickCabs takes reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. Information is accessible only to authorised personnel and retained only for as long as required for operational or legal purposes.

5. Disclosure of Information

Personal information may be disclosed only when:

• Required by law or legal process
• Necessary to deliver the requested service (e.g., driver allocation)
• You have provided consent

We do not disclose personal information for marketing by third parties.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance user experience and analyse website performance. Cookies do not collect personally identifiable information unless voluntarily submitted by you. Browser settings can be adjusted to disable cookies.

7. Your Rights Under the Privacy Act 2020

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion where legally permissible

Requests can be made using the contact details provided below.

8. Definitions

• “Customer” refers to any person booking or using QuickCabs services.
• “Service” refers to taxi, shuttle, or passenger transport services provided by QuickCabs.
• “Booking” means any confirmed transport request.

9. Booking and Payment

• Accurate information must be provided at the time of booking.
• Fares are determined at booking, by meter, or as otherwise communicated.
• Additional charges may apply for waiting time, route changes, tolls, or special requests.
• Payment methods may include electronic payment or cash where accepted.

10. Waiting Time and No-Show Policy

• Waiting time may be charged after a specified grace period as communicated at booking.
• If the customer does not arrive or make contact within a reasonable time, the driver may leave the pickup location, and charges may apply.

11. Changes, Delays, and Cancellations

• Customers may modify or cancel bookings subject to applicable cancellation policies.
• QuickCabs is not responsible for delays caused by traffic, road works, weather events, accidents, or circumstances beyond reasonable control.
• Substitute vehicles or drivers may be arranged when required.

12. Conduct and Safety

• Customers must comply with New Zealand laws and driver safety instructions.
• We reserve the right to refuse or terminate service where behaviour is unsafe, unlawful, or disruptive.

13. Limitation of Liability

To the fullest extent permitted by law:

• Services are provided “as is” without warranties of uninterrupted availability.
• QuickCabs is not liable for indirect, incidental, or consequential losses arising from service use.
• Nothing in these Terms limits rights under the Consumer Guarantees Act 1993 where applicable.

14. Intellectual Property

All website content, branding, logos, and materials remain the intellectual property of QuickCabs and may not be reproduced without written consent.

15. Changes to This Policy

QuickCabs reserves the right to update this Privacy Policy and Terms & Conditions at any time. Updated versions will be published on our website with the revised date.

16. Governing Law

This policy is governed by the laws of New Zealand, and disputes shall be subject to the jurisdiction of New Zealand courts.